Return Policy

RETURN POLICY

We ask that you please read and understand our Return Policy. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. Kindly let us know if you have any questions or concerns before purchasing.

RETURNS

Items purchased can be returned within 7 days of purchase. They must be in their original packaging, unused and the *Original condition to receive an exchange or store credit. Any merchandise returned with makeup, deodorant, perfume, smoke, or similar product stains and/or odors will not be accepted, will be returned to sender immediately.

DEFECTIVE PRODUCTS RETURN

If a product is defective, we will try to repair it first to achieve the quality and good condition. if not repairable, our alternative solution will be “exchange policy”. The defective product will be exchangeable with a new piece of customer’s newly selected item subject to payment variation, depending on the price comparison of each item.

EXCHANGES

Items purchased can be exchanged within 7 days from the date of purchase, in their *original condition. We are unable to guarantee the item/size you need will be available once your return is received.

PLEASE NOTE: e-voucher cannot be exchange or returned.

Original invoice must be presented while returning products purchased.

RETURN OF ITEMS PURCHASED ON SALE

All items put on sale are FINAL SALE! No returns or exchanges will be accepted. No refund or store credit will be provided for items purchased on sale.

Please feel free to contact us directly regarding purchase return or styling as we are more than happy to assist you with any questions.

Something wrong with your order?

Please contact us:

ADDRESS

PRIMERA BOUTIQUE attention return department

Abu Dhabi

Al Muroor Road(Mohammed Bin Khalifa Street)

Abu Dhabi, United Arab Emirates

PHONE NUMBER: +971 2 491 7010

Whatsapp: +971 50 83 255 76

EMAIL: [email protected]

*Original condition: Items that have NOT been worn, altered or washed with all original tags attached.